Terms & Conditions:

Shipping information

We offer free delivery within New Zealand on any orders $100 or over.

Orders under $100 will be charged at a rate between $5-$10 depending on the size and weight of the product.  The shipping charge for individual items is automatically loaded to the products.  When you reach the shopping cart you will have to select a shipping option or to pick up in store.

All shipping is via a courier company – South Island will be overnight delivery and to the North Island two nights.  You can be provided with a tracking number if you wish to track the progress of your parcel.

Once you have made an order and all payments have been completed your item will be shipped within 24 hours of us receiving your order (excluding orders made in the weekend as couriers are unavailable to ship until the Monday).

Change of Mind Returns

If you wish to return an item because you have changed your mind about your purchase, Little Tots will offer you an exchange for a different size or item (if it is available), a store credit or a refund provided that:

  1. You return the item within 10 days of purchase;
  2. You incur any shipping costs for returning and for resending the item to you,
  3. You produce your original Little Tots receipt at the time you return the item,
  4. The item is in resalable condition including that:
    • It is in its original packaging, including any accessories;
    • It is unworn, unused and in its original condition;

If these requirements are not satisfied Little Tots reserves the right not to offer an exchange, store credit or refund for change of mind returns.

Other Returns

If the goods are faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.

Little Tots will accept product returns and provide you with an exchange, refund or repair where:

  1. The product is not of acceptable quality in accordance with the Consumer Guarantees Act
  2. The product is not fit for its intended purpose, or
  3. The product does not match the sample or our description; and
  4. You produce your original Little Tots receipt at the time you return the item.

Please note we inspect all products before dispatch and ensure they are of an acceptable standard for sale.  If damage occurs during transit please advise us within 5 days of receiving your products and we will work with you to have the products returned or replaced.

No Return on Sale items

Please choose carefully when purchasing on sale items.  There will be NO returns for change of mind or sizing issues, we only return sale items if they are damaged or faulty under the conditions of the Consumers Guarantees Act and the Fair Trading Act.

Privacy Policy

Your privacy is very important to us and we want to make your shopping experience safe and as agreeable as possible.  When you provide us with your contact information we may use this to contact you about your order or to keep you informed of new products and updates from our store.  Your contact or payment information will not be disclosed to any third party for any purpose.

The protection of your credit card details are extremely important to us.  Your information will be protected during the transmission through Paypal and Little Tots cannot see or access your card or Paypal account details.

 

Layby Terms and Conditions

Little Tots provides customers a Layby facility on the following terms:

  • Standard payment term of 3 months.
  • Minimum $20 Deposit on Layby purchase. The deposit must be made within 3 working days of setting up the layby via the website to confirm stock availabilty.
  • Payments are ideally made on a regular basis.
  • Laybys will be deemed cancelled through non-payment or if not paid in full and not collected by due date unless otherwise agreed.
  • $50.00 minimum Layby purchase value.
  • A courtesy phone call will be made by Little Tots staff two weeks before the completion due date.
  • A courtesy phone call will be made by Little Tots staff on the final completion due date.
  • The $20 deposit will be retained in the event that the Layby is cancelled or not paid in full and collected by the due date unless otherwise agreed.
  • Conditions may apply to clearance items.
  • We accept layby payments by credit card (Paypal) or by direct bank deposit.
  • When placing an order using Layby you will be asked to agree to these terms and conditions.